Privacy Policy

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Privacy policy
Introduction

Welcome to Cubenz Power. We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy comprehensively outlines the methods by which we collect, utilize, disclose, and protect your data as you engage with our services, including our cutting-edge EV charging solutions, mobile application, and website.

By accessing and utilizing our services, you acknowledge and consent to the practices detailed in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

a. Personal Information
  • Name, email address, phone number, and physical address.
  • Billing and payment details, including transaction history.
b. Vehicle Information
  • Vehicle model, registration number, and charging preferences.
c. Technical Information
  • Device type, operating system, browser type, and app version.
  • IP address and unique identifiers (e.g., device ID).
d. Location Data
  • GPS data for finding nearby charging stations or providing location-specific services.
e. Usage Information
  • Charging session details (e.g., duration, power consumed, and session cost).
  • Clickstream data, navigation patterns, and user preferences on the app/website.
f. Feedback and Communications
  • Responses to surveys, feedback forms, and customer support interactions.
How We Use Your Information

We use your information to deliver and enhance our services, including managing charging sessions and user accounts. Your data helps us personalize recommendations for charging stations, promotions, and updates. We also analyse usage patterns and system performance to optimize our platform. Additionally, we may use your data to comply with legal obligations and ensure security, preventing fraud and maintaining a safe environment for all users

Sharing Your Information

We share your data with trusted third-party service providers who assist with payment processing, customer support, and system maintenance. We may also disclose information when required by law, for legal processes, or to protect our rights and the safety of users. In the event of a business transition like a merger or acquisition, your data may be transferred, but we will uphold your privacy rights during such processes.

Data Security

We implement robust security protocols to protect your data, including:

  • Encryption for sensitive information during transmission.
  • Regular security audits and monitoring to prevent unauthorized access.
  • Secure access controls for internal systems and personnel.
  • Data Retention Encryption for sensitive information during transmission.

We retain your data only as long as necessary to:

  • Fulfill the purposes outlined in this policy.
  • Comply with legal obligations.
  • Resolve disputes or enforce agreements.

Once the data is no longer required, we securely delete or anonymize it.

User Rights and Choices

You have control over your data and can exercise the following rights:

a. Access and Correction
  • Request a copy of your data or update incorrect information.
b. Data Portability
  • Obtain your data in a machine-readable format for transfer.
c. Deletion
  • Request removal of your personal data, subject to legal requirements.
d. Opt-Out of Marketing
  • Withdraw consent for promotional communications at any time.

To exercise these rights, contact us at info@cubenzpower.com.

Cancellation and Deletion of Accounts, Information Retention

You can ask for the cancellation of your account or delete your data by contacting info@cubenzpower.com. We will keep your personal data for the period necessary to fulfil the purposes set out in this policy or as law requires.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Understand user behavior and preferences.
  • Deliver personalized content and targeted advertising.

    • You can manage your cookie preferences through your browser settings.

    International Data Transfers

    If you are accessing our services from outside India, your data may be transferred to and processed in countries with different data protection laws.
    We ensure such transfers comply with applicable laws and safeguard your data.

    Updates to This Privacy Policy

    We may revise this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be communicated directly to you.

    Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact us at:

    • Cubenzpower.com
    • info@cubenzpower.com
    • +91 8879213779
    • 18008913412 (Toll free number)
    • 14-15, Gokul Industrial Park, Opp. Reflex Packaging, Mahakali Mandir Road, Kubadthal, Daskroi, Ahmedabad 382430